Termos de serviço

Terms of Service

1. About VITALI

fragrancesvitali.com is operated under the trading name VITALI. Legal operator: [TO BE COMPLETED]. Business registration / CNPJ: [TO BE COMPLETED]. Full business address: [TO BE COMPLETED], Brazil. Email: contact@fragrancesvitali.com. Our store is hosted on Shopify.

2. Website use

You must have the legal capacity required to make a purchase, or the authorization required by applicable law. Provide accurate contact, payment and delivery information. Protect any account credentials. Do not use this website for fraud, unlawful activity, intellectual property infringement, malicious code or unauthorized access.

3. Products and orders

Read each product's description, quantity, ingredients, usage instructions and safety warnings before purchase. Screen settings can affect images, but this does not limit your rights if goods do not match their description. Follow fragrance labeling and applicable storage and safety instructions.

Before submitting an order, review the products, total price, currency, delivery arrangements and payment method. You can correct details before submission. We will acknowledge the order electronically and provide the applicable order information. Contract acceptance arrangements: [TO BE COMPLETED — specify when an order is accepted]. This pending information does not permit VITALI to avoid obligations already arising under applicable law.

If an item is unavailable or an error affects your order, we will contact you and provide the legally available options. We will not substitute products or add charges without your agreement. Price changes do not retrospectively change an existing contract.

4. Prices and payment

Available payment methods and the checkout currency are displayed before payment. Applicable taxes, delivery charges and any other payable amounts must be disclosed before you commit to an order. Import-tax arrangements: [TO BE COMPLETED]. No optional extra is charged without express agreement.

5. Delivery and withdrawal

Our Shipping Policy explains delivery arrangements. Our Return and Refund Policy explains withdrawal, the optional withdrawal form, return costs and refunds. EU consumer orders are subject to the applicable 14-day withdrawal rules and agreed delivery deadlines; the statutory 30-day delivery fallback applies where no different period was agreed.

6. Legal guarantee

EU consumers have a legal guarantee of at least two years for non-conforming goods, subject to any longer national protection. Available remedies include repair or replacement at no cost and, in the circumstances required by law, a proportionate price reduction or termination and refund. This protection is separate from withdrawal and any commercial warranty. Contact us about a defect even if the withdrawal period has ended.

7. Privacy and third parties

Our Privacy Policy explains personal information processing and your choices. Accepting these terms does not substitute for separate consent when required. Third-party websites or optional services have their own terms and privacy practices.

8. Intellectual property

VITALI and its licensors retain their applicable rights in website content. Personal shopping and other uses allowed by law are permitted. Other reproduction or commercial exploitation requires the relevant rights holder's permission unless an exception applies.

9. Responsibility

Nothing in these terms excludes mandatory consumer rights, legal warranties or liability that cannot lawfully be excluded. Website interruptions do not remove our responsibilities for orders. You retain the remedies available under applicable law.

10. Complaints and applicable law

Contact contact@fragrancesvitali.com with your order number and details of your complaint. Applicable alternative dispute resolution body and participation details: [TO BE COMPLETED, where required]. You retain the right to seek assistance from competent authorities and courts.

Brazilian law applies to the extent applicable, without depriving consumers of mandatory protections in their country of habitual residence where those protections apply. These terms do not impose an exclusive foreign court or mandatory arbitration on consumers.

11. Updates

We may update these terms for future transactions. Updates do not retrospectively reduce rights attached to existing purchases. Required notices will be provided as applicable.