Política de envío

Shipping Policy

For delivery questions, contact contact@fragrancesvitali.com.

Destinations and availability

We ship to destinations available for your address at checkout, subject to product and carrier restrictions. Destination list: [TO BE COMPLETED]. Fragrances may be subject to specific transport or import restrictions.

Processing and delivery

Order processing time: [TO BE COMPLETED]. Destination-specific delivery estimates: [TO BE COMPLETED]. Processing and transit together must fit within the delivery period agreed when you order.

For EU consumer orders, we deliver without undue delay and no later than 30 calendar days after the contract is concluded, unless a different delivery period was expressly agreed before purchase. A shorter agreed deadline remains binding. The 30-day period is a legal fallback, not an additional period after an advertised delivery date.

Shipping costs, taxes and customs

Available shipping services and their prices are shown before payment. The checkout currency and final order total should be reviewed before placing the order.

Import-duty and tax arrangements: [TO BE COMPLETED — specify what is included or collected at checkout and any charges payable on import]. Any additional charges for which a customer is responsible must be disclosed before purchase as required by applicable law. Contact us before ordering if the applicable charges are unclear.

Tracking and address changes

Tracking arrangements: [TO BE COMPLETED]. Contact us with your order number to request a delivery update or address correction. Corrections depend on whether the order has already shipped; we will explain the available options.

Late, lost or damaged deliveries

If your order is not delivered by the agreed deadline, contact us. EU consumers may require delivery within an appropriate additional period and, if it is not met, terminate the contract and receive reimbursement without undue delay. No additional period is required where we refuse delivery or timely delivery was essential under the applicable rules.

For EU consumers, we bear the risk of loss or damage until you, or a third party you designate other than the carrier, physically receive the goods. The statutory exception applies where you independently commission a carrier we did not offer. A carrier investigation does not remove your rights against VITALI.